Store Policy
Customer Care
This policy outlines our commitment to exceptional customer care, staff well-being, and responsible handling of flowers, plants, and related products. It ensures that every team member contributes to maintaining our reputation for quality, creativity, and compassion.
Our mission is to create and deliver beautiful floral arrangements that brighten lives while maintaining the highest standards of service, sustainability, and professionalism.
Privacy & Safety
At Odcombe Garden, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our store, website, or interact with us through any other means.
We collect personal information to fulfil orders, provide excellent service and improve our offerings. Information we collect may include: Name, address (billing and delivery), email address, phone number and payment informaton. Non-personal information may include: Browser type and device information, website usage data, cookies and tracking data, recipient details and occassion type (e.g. birthday, sympathy, wedding, anniversary.
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We use your information to process and deliver your orders, send order confirmations and updates, respond to enquiries and improve our website, products and services.
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Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments